Contact

By Benchelo Editorial Team

Email us at the address below. That is the only contact channel we run. We have no contact form, no phone line and no social account for support queries. Email keeps a written record for both sides, which matters most for corrections.

Corrections

Send corrections when a price, limit or plan name on Benchelo is wrong. Include 3 things: the page URL, the exact figure you say is wrong and a link to the source that shows the right figure. Vendor pricing pages and vendor documentation count as sources. Screenshots alone do not, because we cannot check a screenshot against a live page. We assess correction claims within 5 working days. If you are right, we fix the page and update its modified date. If we relied on a different published figure, we reply with that source so you can see the conflict.

Vendor information

Vendors can send factual updates: new plans, price changes, changelog links and documentation pages. Send the public URL, not a pitch deck. We check vendor updates against the live page before we use them, and a vendor update does not trigger a rank change on its own. Rank changes follow the criteria and weights on our scoring page at the next scheduled re-check. Money pages are re-checked every 45 days.

Sponsored inquiries

For sponsored placements, email the same address with "Sponsored" in the subject line. Sponsored placements carry the label "Sponsored" on the page, sit apart from editorial rankings and never change an order, a verdict or a score. If your inquiry asks for any of those things, the answer is no, and this page is the record of that rule. Our disclosure page gives the full terms.

What we do not handle by email

We do not provide hosting support, account help or product troubleshooting for any vendor we cover. Those requests belong with the vendor support team, which has access to your account and we do not. We also do not accept guest posts, paid links inside article text or requests to remove a drawback from a comparison.

Response times

We reply to most mail within 5 working days, in the order it arrives, with corrections first. One email with the full detail gets a faster answer than 3 short follow-ups, because the first reply can settle the point in full.